Question 1

How far in advance do I need to book?

Accepted Answer

We can usually fit you in within the same week. During busy periods (November–December), booking a week ahead is a good idea.

Question 2

Can I reschedule or cancel?

Accepted Answer

Yes; just give us 24 hours notice and there's no fee. Call us on 0421 408 983 or email info@ovenvalets.com.au.

Question 3

What areas do you service?

Accepted Answer

We cover six territories across Sydney and the Central Coast: Hawkesbury, Penrith, Hornsby, Engadine, Gosford, and Coffs Harbour. Check your postcode on our areas page.

Question 4

What's included in an oven clean?

Accepted Answer

Full disassembly of racks, trays, door glass, and fan covers. Every part is degreased and sanitised. We reassemble everything before we leave. Takes about 2 hours for a standard oven.

Question 5

Do you clean BBQs too?

Accepted Answer

Absolutely. We clean everything — grills, plates, burners, hood, and drip trays. From 2-burner portables to full outdoor kitchens.

Question 6

How long does it take?

Accepted Answer

A standard oven takes about 2 hours. Larger ovens and BBQs take 2.5–3 hours. We'll confirm the estimated time when you book.

Question 7

Are prices GST inclusive?

Accepted Answer

Yes. All prices on our website include GST. What you see is what you pay.

Question 8

How do I pay?

Accepted Answer

We accept card payments on-site (tap or chip) and online payments through Stripe when you book. Cash is also fine.

Question 9

Do you offer package deals?

Accepted Answer

Yes — our packages bundle popular services at a discount. Check our services page for current packages.

Question 10

Are your cleaning products safe?

Accepted Answer

100%. We use non-toxic, biodegradable, food-safe products. No fumes, no harsh chemicals. Safe for your family, your food, and the environment.

Question 11

What products do you use?

Accepted Answer

Our proprietary 'Green Stuff' cleaning solution and stainless steel polish. Both are eco-friendly, non-toxic, and specifically formulated for oven and kitchen cleaning.

Question 12

Who will clean my oven?

Accepted Answer

A trained, police-checked local operator from your area. They know every oven model and carry all the equipment they need.

Question 13

Are your operators insured?

Accepted Answer

Yes. We carry $20 million public liability insurance. Every operator is fully insured and police checked.

Frequently asked questions