Clean the glass with a ceramic scraper at a shallow angle and a cream cleaner, then dry the control area deliberately. A Samsung hob that stops responding after cleaning is a wet control panel protecting itself rather than a fault.
Samsung's Australian hob range is small and mostly induction, with radiant ceramic lower down.
Virtual Flame, and what it does not mean
Some Samsung induction models project a blue light onto the base of the pan to indicate power level, which the brand calls Virtual Flame. It exists because induction gives no visual feedback and cooks used to gas find that disorienting.
For cleaning it is worth knowing two things. The light is not heat, so a lit zone with the pan removed is not a hot zone in the way a glowing radiant element is. And the light source sits in the glass, so the area around it should be treated exactly as the rest of the surface rather than avoided.
It is a useful feature and it does occasionally confuse people into thinking a Virtual Flame hob behaves like gas. It does not. The surface is only warm because the pan was hot.
The display, if yours has one
Samsung brings its consumer electronics approach to the fascia on some models, which means a display panel rather than dials.
That panel is glass or a coated polymer and it is the one part of the appliance where a cream cleanser or a pad does immediate, obvious damage. It also shows smears more readily than a stainless fascia, which is exactly what tempts people into something stronger.
A damp microfibre and nothing else. If a mark resists, a slightly wetter cloth will lift it, and anything beyond that risks a panel that is expensive and model-specific to replace. Keep liquid off the panel edges too, because moisture wicking behind a display is a considerably worse problem than a smeared one.
The rest is standard glass care
Our cooktop cleaning guide covers it, including telling radiant ceramic from induction if you are unsure which you have.
What actually goes wrong
A hob that will not respond, which is moisture rather than a fault.
Worn control markings, from a scourer used near the panel.
A radiant ceramic Samsung treated as induction, so spills are left to cool.
Should you do it yourself?
Do it yourself, wiping the glass warm after cooking and drying the controls.
Get someone in if sugar has cooled hard, or alongside the Samsung oven below.